Innovative, customer-oriented technical professional analyzing - and
building system solutions to - business process needs. Extensive experience
leading organizational change, and organizing large domains of complex
information into dynamic database-backed web sites, comprehensive training
curricula, or printed documentation. Advanced skills in:
- organizational/strategic consulting
- solution development (esp. using FileMaker)
- web publishing
- technical communication
- curriculum development
MIT Information Systems
- Senior Consultant, 2000-2004
- Senior Technical Writer, 1991-2000
California Institute of Technology
Organizational Strategist. Core contributor to reengineering
of IT Support area (led initial vision/mission work, set strategy for
IT info processes, etc.), and to strategic thinking within overall
IT group and other groups on campus.
Web Publishing Champion. Instrumental in
bringing the World Wide Web to MIT:
- core member of initial investigative team
- co-created original MIT and IS home pages
- advised/developed many web sites at MIT (including primary IT site)
Information Architect/Technical Communicator. Designed/implemented
dozens of web sites and printed documents:
- co-created information architecture for IT department's web site
(5000+ pages) et al
- created/edited many large web sites, technical documents, reference
guides, release notes, man pages, catalogs, posters
- helped establish document styles/standards
Curriculum Designer/Trainer. Developed
introductory and multi-day hands-on courses, taught them to thousands
- created MIT's Web Publishing curriculum
- led MacOS, Windows, Dreamweaver intros
Solutions Developer/Consultant. Developed
several dozen full system solutions for various groups on campus, usu.
bringing together large, previously-dispersed information resources:
- IT Info: created integrated IT information repository, incl.
product info, 1000+ FAQs, articles, user group schedules, pubs listings,
IT project lists, IT staff/service roster, etc.
- Training: created MIT's first campus-wide training registration/administration
system (handling 8500+ registrations/year for hundreds of courses
offered by 8 groups)
- Other: created/revised client management systems, event
tracking systems, membership/staff listing systems, etc.
Work typically included:
- thorough business process analysis
- development/implementation of database (FileMaker) back-end, incl.
- development/deployment of dynamic web interface (often extensive)
- implementation of related non-technical process changes (e.g.,
revised appl. forms)
Created/maintained supporting server system (2 Mac OS X Servers running
Apache/SSL, PHP/Perl cgi, with redundant array of related web/db servers
for hosting client web pages/solutions).
MIT Project Athena
- Design/Documentation Consultant, 1992
- Acting Documentation Mgr., 1990-91
- Senior Technical Writer, 1990
- Technical Writer II, 1988-90
Bolt Beranek & Newman Inc. (Software Products Division)
Documentation Process Leader. Completely
overhauled dept doc process, as writer/manager:
- supervised/coached/edited up to 6 writers
- defined standards for all pubs (30+ recurring titles, plus release
- wrote/produced many documents (including several award winners)
Software Development Project Leader. Conceived of, championed,
and led development team implementing OLH electronic document browser
system (anticipating - but pre-dating - web technology by several years).
- Writer/Programmer, 1987-88
- Technical Writer, 1985-87
- Intern Technical Writer, 1984
Mass. Advanced Studies Program
Senior Technical Communicator. Key contributor
to support of statistical software:
- created/revised 1000+ online help entries, multi-volume user guides,
- created/delivered product/concept training
components of RS/1 series of products:
- designed/implemented parts of user interface and statistical algorithms
- conducted software quality assurance tests
- Astronomy Teaching Intern, 1991
"Kevin was a superb Performance Consultant pushing us to deal with
difficult questions. He acted as a fatherly coach, knowledgeable
expert, and eager participant with incredible balance. Plus he's
fun to be with." - OED client
"It has been a pleasure to work with Kevin, and we consider him
an extremely valuable resource to our office." - FRC client
Championed systematic long-range thinking in IT Support and other MIT
Information Systems. Ongoing contributor to strategic planning
(esp. IT Support org.):
- IS Support Team Leaders Coordinating Team (member)
- contributed to bi-weekly strategic decision-making, and to extensive
revision of organizational structure itself (also assisted outside
process consultant in preparing report).
- IT Self-Help Reengineering Team (originator/champion/team
leader) - helped define core strategy for IT support providers (except
help desks); led ensuing implementation efforts:
||Establish baseline IT knowledge in the MIT community
||Establish integrated IT information resource (IT info,
and IS org. info)
||Establish distributed IT support infrastructure (train
central providers, empower "local experts")
||Establish standardized access to IT tools (esp. software
- Support-IT Reengineering Team (member)
- helped analyze existing / design new org. structure for IT Support.
- TQM Toolkit Project - created reference
web site explaining use of TQM tools/techniques.
- IS 5 Year Planning Process - edited IS
Support and IS-wide 5-Year Plans.
- IS Support Vision Process (facilitator/champion)
- interviewed all department teams; collated/organized/presented results,
incl. vision/mission statement; received staff-generated Plum Award.
- Athena Reorganization Planning Team (member,
at special request of Athena Executive Director) - contributed to planning
of merger of Athena with IS.
Environmental Health & Safety (EHS) Office. "On loan" to this
new department (formed from merging 5 units), contributed extensively
in various capacities:
- proposed essential org. work structures.
- Systems Integration Team (member) - worked to assure that
technological work and related business processes were coordinated
at a high level.
- Training Team (member) - contributed to design/execution of
new training management system in response to EPA mandates [see Training
- provided web/database consulting.
Organization & Employee Development (OED). As web consultant,
facilitated extensive team discussions about mission/goals of group and
how to present them.
Harvard Task Force on Evaluation. Assisted team determining how
to enhance program analysis/assessment skills across the University.
Developed several dozen system solutions to meet business needs of various
groups. Work included:
- thorough business process/system analysis
- development of database back-ends (usu. FileMaker)
- design/development of web/database interfaces
- hosting/maintenance of resulting systems.
Other Notable Development Activity
FileMaker Guru. Championed use of FileMaker database software
at MIT; MIT's primary technical contact to FileMaker Inc.; expert on
product, security issues, etc. First IS "Product Release Coordinator".
Pioneered role of orchestrating organizational readiness (training, docs,
help desk, etc.) for new versions of commercial products.
OLH Development Project Leader. Conceived, designed, and led
implementation of OLH online document browser system, anticipating web
Script/Interface Programmer. Largely macro level:
- Project Athena: contributed to initalization files.
- BBN: coded interface/algorithms in statistical SW.
"Kevin is the one writer for whom I never feel the need to proofread,
as even his draft work is always close to perfect." - IS doc. mgr.
"When I offered him the job, he said that he would take it if he
could spend a significant part of his time working on systematizing
the documentation process. This was clearly the kind of initiative
and leadership I was looking for in my staff." - Athena doc. mgr.
Trailblazer in electronic publishing, creating the OLH electronic documentation
system, and championing the World Wide Web (and leading ongoing support
efforts) when it came to MIT. Expert in HTML, Cascading Style Sheets,
[see also other pages - almost every project involved web interfaces,
technology, etc., often extensively]
Web Site Development/Support. Championed the World Wide Web at
MIT from its earliest days.
- IS Web Site Revision Team (adjunct member) - helped redesign/convert
site (5000+ pages):
- co-created information architecture:
- created/executed implementation plan (built new directories,
revised many pages)
- contributed to development of standards
- IS Home Page Team (member) - addressed
many requests/issues with IS site; provided technical expertise; created
initial IS page style.
- Self-Help Team (leader) - created web-accessed
data repositories for IT info; established Apache webserver with SSL/PHP.
[see Consultant page]
- IS Pubs (member) - spearheaded efforts
to bring the web - and IS support for it - to MIT:
- co-created MIT's first home page
- co-created IS's first home page; led effort to convert entire
IS document set to electronic (web) form.
- consulted to many groups (incl. MIT departments, MIT Club of
Boston, non-MIT groups) to help them create/troubleshoot web
- created MIT's web publishing curriculum [see Training Professional
- CWIS Exploratory Team (member) - made
initial explorations into how to bring the web (and other electronic
technologies) to MIT.
Interface Design/Usability. Extensive experience designing/building
usable web interfaces:
- Usability Team (member) - trained in usability concepts; worked
with groups to assess usability of their web interfaces (conducted
tests, evaluated sites); designed several interfaces to address usability
- SAPweb Team (member) - designed/implemented
first MIT web interface to SAP enterprise system, ultimately revising
business process model.
Electronic Browser. Conceived/created electronic document browser
system (Athena OLH) years before web was known at MIT. [see Consultant
Extensive professional skills in creating technical documents
(from conception through writing to production), and in supervising writing
staffs (editing individual efforts, establishing standards and common
work systems, coordinating work strategically across entire documentation
Information Systems. As Senior Technical Writer, organized/maintained
entire document suite. Revised/edited many publications, incl. List of
Publications (introduced categories for usability).
Project Athena. Responsible for entire Athena documentation set,
serving as Acting Manager before merger with IS. Oversaw all writing
(up to 6 writers), involving more than 30 titles (plus man pages, release
notes, etc.) that usually needed revision or full rewrite every year.
Edited all documents. Wrote many core documents, such as:
- merged a variety of disparate reference cards into a single Athena
Pocket Reference, increasing effectiveness and reducing costs:
- created award-winning (STC, SIGUCCS) Welcome to Athena document
from many disparate sources, issuing it in themed folder/"pocket protector" containers.
CalTech. Consulted to Division of Biology to completely revise
documentation of their multi-component GENESIS neural simulation software.
Documented hundreds of commands, procedures, objects, etc., revising
programmer's notes (or C comments). Also provided input on user interface.
BBN. Supervised full lifecycle of multi-volume documentation
set (manuals, refcards, online help) for statistical software product
line. Made complex statistical concepts accessible to end users.
Other Writing Projects. Provided services, usually pro bono,
to various groups/efforts:
- Am. Physicians Fellowship: Edited 116-page conference proceedings.
- Program for Young Negotiators: formatted training materials,
- Landmark Education: devised reporting sheets, formatted program
- various theater groups: designed/produced over a dozen programs
for theater events.
"This is the best computer class I have taken at MIT.... Kevin
is an outstanding teacher." - feedback from class participants
"I particularly appreciated Kevin's abilities as a trainer. I don't
think I've ever seen a technical trainer do as good a job of reading
a room of participants and using the information real-time." - assessment
by fellow trainer (a process consultant)
Experienced trainer with a Masters of Education from Harvard Graduate
School of Education. Designed curricula and led many training sessions
on technical and other topics. Focused on teaching end users core technical
skills, notably web publishing skills.
Web Publishing Curriculum/Training. As part of core effort to
bring the Web to MIT [see Information Architect page], created and taught
MIT's primary web publishing curriculum:
- created initial "Publishing on the Web" presentation
for SIGDOC peer group; converted this into very popular 3-hour "Web
Publishing Overview" session - presented it more than 125 times at
MIT, to thousands of community members.
- created 2-day hands-on "Web Publishing: Basics" course;
taught or co-taught this more than 65 times (to 500+ people); created
all course handouts, sample files, and related reference web site.
- co-created 2-day followup course "Web Publishing:
Intermediate", focused on templates, style sheets; co-taught this a
dozen times before handing it off.
- helped introduce Dreamweaver HTML editor to MIT,
by leading product release team, integrating software into curriculum.
- introduced Cascading Style Sheets to MIT, in
presentations, special web site, and the "Intermediate" course.
IS Training Team. Standing member of Curriculum Team; advised
other trainers on their course materials; evaluated other training at
MIT (e.g., early reengineering training); taught many technical topics,
- Mac OS
- Claris Home Page
Also helped introduce third-party web-based training service (Element
K) to community.
Other Training-Related Experience:
- Conference Presenter. Prepared/delivered
presentations on advanced technical topics to peer-based special interest
groups (SIGDOC, SIGUCCS, NERCOMP, etc.)
- Curriculum Advisor/Trainer. Assisted development/dissemination/teaching
of Prog. for Young Negotiators curriculum.
- Leadership Coach. Coached participants
in leadership/self-expression programs.
- Software/Statistics Trainer. Created and
delivered (both at company offices and client sites) presentations
on software topics and related statistical concepts.[see also Information
- Intern Astronomy Teacher. Interned in
teaching science (prepared/taught sessions, graded papers, etc.) at
summer program attended by gifted 11th graders.
Designed/built the web-based training registration system currently
in use by the major non-academic training providers at MIT. Led transfer
of that system/knowledge to an enterprise architecture. Consulted extensively
on training technology issues.
Training Registration Business Process Redesign Team (leader)
- led community-wide group defining MIT's process/technical requirements
for transferring training administration services to SAP's Training & Events
Module from current system (see below).
Integrated Training Administration System (designer/developer/maintainer)
- Created and later revised complex training information/registration
system, including originating, developing, and championing each of its
- large relational database system (FileMaker-based)
for data management, with interface for registrars and training providers:
- extensive web interface for customers,
including main static web site (Training at MIT) and dynamic access
to online course listings, registration/cancellation features, etc.:
- comprehensive MIT-wide Training & Development
catalog, combining previously separate listings from a dozen
EHS Training Team (member) [see also Organizational Strategist
section] - advised in a variety of areas to help team build a training
management system to succesfully meet EPA mandate:
- technical aspects of registration systems
- design of curriculum and supporting materials
- selection of vendors for curriculum design, web-based training delivery,
- web site architecture. design, etc.
Directing. Have directed a variety of full-length plays, one-acts,
and scenes (coached other productions, not listed):
- A Midsummer Night's Dream
- Troilus and Cressida
- King Lear
- Comedy of Errors
- ... plus scenes from Cymbeline, As You Like It, Richard
II, Henry IV, Sonnets, Goethe's Faust
- Little Women (Alcott/adapted by me)
- Theatre II (Beckett) & Suicide in B flat (Shepard)
- Provincetown Plays [two evenings] (O'Neill, Glaspell, Steele, etc.)
- world premieres of 3 one-acts
- ... plus scenes by Chekhov, Miller, Beckett, Blessing, etc.
Film/Video. Created (directed/edited) hour-long video documentary:
Attended Action/Cut filmmaking, Cambridge Film/Video editing seminars.
- Speaking of Marriage (interviews with couples about long-term
Production/Design. Contributed to managerial/technical sides
of many theater companies (financial admin., advertising/publicity design,
grant writing, serving as officer, etc.) and to specific shows (hanging/running
lights, designing/building sets, running box office, etc.) Of special
- Producer for world premiere of Maddy Far Away (Bill
- Program Designer for over a dozen theatrical programs (including
data-gathering, page design, production).
Affiliations. Longstanding relationships with various theater
- Poet's Theater (member, prod. asst.)
- Shakespeare & Co. (trainer)
- Nausikaa Theater (co-founder)
- MIT Dramashop (officer)
Screenplays. Received Screenwriting Certificate from Emerson
College, May 2000. Attended MIT IAP course "Adapting Linear Storytelling
in an Interactive Age", January 2001 and 2002. Have written half a dozen
screenplays (plus outlines for others, not listed):
- An Onslaught of Memories in the Days of Disco Dancing
- 1676: Bacon's Rebellion
- "Collusion" (film version)
- Hearts Grown Cold Cannot Feel the Sun
- A Night to Remember
Plays. Have written over a dozen plays, including the following
- The Kennedys and the Cunninghams (one-man show)
- "The Mirror" (poetic one-act)
- "Kill" (Pinteresque one-act)
- "Social Security" (vignette)
- In Time of the Mending of Nations (political drama)
- The Chin-Up Bar (urban drama)
Adapted from existing material (also directed these
- Little Women (from the novel)
- "Majesty" (scenes of kingship from Shakespeare, music by Handel)
- "Love By Proxy" (dramatization of Shakespeare Sonnets)
- Who Are the Witches? (dramatization of historical texts)
Poetry. Several hundred poems in three (unpublished) volumes:
- Getting Ready for the Nineties
- Letting Go
- Shards of Love
Songs. Composed/performed 75+ songs, several commissioned for
original theatrical productions.
Stories/Essays. Have written several dozen short stories/essays.
Writer for college newspaper. Created high school literary magazine.
Acting. Performed extensively in college and semi-professional
theater, with much formal training. Recent/notable roles:
- Metal (Metal Productions) - Dick Lumbly
- A Midsummer Night's Dream - Quince
- As You Like It - Jaques
- Much Ado About Nothing - Don John
- scenes - Romeo, Macbeth, etc.
- The Duchess of Malfi (Webster) - Antonio
- The Kids Aren't Alright (adaptation of Euripides' Orestes)
- The Misanthrope (Moliere) - Clitandre
- Everyman (anon.) - Everyman
- Holiday (Barry) - Johnny Case
- The Kennedys and the Cunninghams (Cunningham) - all characters
- "The Actor's Nightmare" (Durang) - Henry Irving
- The Homecoming (Pinter) - Teddy
- Man and Superman (Shaw) - Tavy
Also appeared in more than 30 other roles, in works by Shepard, Beckett,
Stoppard, Kopit, Brecht, e. e. cummings, Pirandello, Williams, Aristophanes,
Music/Voice/Dance Performance. Play guitar, have participated
in various groups, including choral, classical performance, renaissance
Training. Extensive training in arts of performance, esp. voice:
- Shakespeare and Company month-long actor training program (led by
Kristin Linklater), and later training
- Ivan Midderigh voice workshop
- Pilgrim Theater voice workshop for singers
Have highly-developed skills in working with people to understand and
improve the processes that affect them:
- Leadership Skills: committed builder of
systems that improve processes/enable changes of behavior; articulate
champion of strategic goals; natural facilitator; incisive listener,
interested in including everyone's contributions.
- Process Analysis Skills: advanced ability
to analyze complex systems (technical, psychological, business process,
informational, etc.); able to pay great attention to detail yet keep
an eye on the big picture.
- Communication Skills: advanced writing/editing/production
skills, in a variety of media (paper, web, video, etc.); equally facile
with technical and non-technical topics; especially adept at organizing
large information sets (e.g., web sites), creating interfaces.
- Training Skills: experienced trainer/curriculum
designer, able to anticipate learners' needs and work with a variety
of skill levels; excellent presentation skills.
- Motivational Orientation: entrepreneurial,
self-starting, customer-focused approach; innovative; risk-taking;
resourceful; creative; logical; thorough; passionate.
Have advanced skills in many computer environments/tools:
- Operating systems: Mac OS/OS X (incl.
Unix base, Terminal, cron, etc.), Mac OS X Server, various Unix flavors
(Sun, SGI, etc.), some Windows.
- Database Software: expert in entire FileMaker
product line (Pro/Unlimited/Developer/Server/Mobile) and related techniques
and technologies (e.g., Web Server Connector, CDML markup language,
plug-ins, security issues, etc.); MIT's technical contact to FileMaker
Inc.; FSA member; early tester; regular DevCon attendee.
- Web Publishing Tools: Macromedia Dreamweaver,
various browsers (Netscape, IE, etc.), various SSH/FTP/Telnet tools
(scp, Fetch, SecureCRT, BetterTelnet, etc.).
- Web Server/Programming Technologies: Apache/SSL,
PHP/MySQL/cURL, some Perl/C programming, csh/AppleScript scripting,
x509 certificates, Timbuktu.
- Graphics Software: Adobe Photoshop, Illustrator;
various formats (GIF, JPG, TIFF, Flash); some work with Macromedia
Flash/Director, etc.; scanning.
- Document Preparation Software: MS Office
(Word, Excel, PowerPoint); Quark Express, Adobe InDesign, PageMaker,
Acrobat (PDF); Emacs, BBedit text editors.
||Harvard University: Graduate School of Education Cambridge, MA
- Counseling and Psychotherapy (Ducey)
- Developing Discussion Leadership Skills (Christensen)
- Adult Development (Kegan)
- Psychology of Girls and Women (Rogers)
- Teaching and Learning (Duckworth)
- Evaluation of Programs and Policies (Weiss)
- Curriculum Theory - The Village as Learning Environment (Oliver)
- Service Learning: A Teaching Methodology (Stemmermann/Truitt)
- Authority, Community and Organizational Change [incl. Tavistock
Method Weekend] (Powell)
||Massachusetts Institute of Technology Cambridge, MA
B.S. 1984 in Humanities & Science (Psychology & Literature) in the
Program for Science, Technology, and Society
High-level course of study bridging science and art through
- Physical Sciences: Solid-State
Chemistry, Physics (Mechanics, E&M, Vibrations/Waves), Special
Relativity, Exploration of the Solar System
- Mathematics: Calculus, Differential
Equations, Complex Variables
- Biology/Psychology: General Physiology,
Introduction to Psychology, Brain Science and Behavior, Cognition
and Perception, Affect: Feelings, Development of Behavior,
- Literature/Philosophy: The Bible;
Major Authors (Marx, Darwin, Freud, Schopenhauer, Nietzsche,
Sartre); Literary Interpretation; Literature, Ideology, and
National Experience in the United States
- History/Science: Ancient World:
Rome, The Scientific Revolution, The Nature of Scientific Revolutions
(Kuhn), The Industrial Revolution, The Chinese Revolution,
Psychoanalysis and History
- Technical Writing: Scientific & Engineering
Writing, The Scientific Essay, Science Writing for the Public,
- Theater Arts: Acting, Tragedy,
Comedy, 20th-C. Drama, Directing
- Thesis: "Dante's Vita Nuova: A
Study in Psychology and Literature"
||Emerson College: Division of Continuing Education - Screenwriting
- Writing the First Screenplay (Jaffe)
- Screenplay Structural Analysis (Thompson)
- Screenwriting Workshop (Brody)
- ... plus attended many Screenwriting Industry Saturdays
||Duncan-Nevison - Condensed Certificate in Project Management
||Mediation@MIT - Mediator Certificate 1994
||Landmark Education - many courses 1992-4:
- Curriculum for Living: The Forum, Advanced Course,
Self Expression and Leadership (also coached this course later),
- Seminars: Breakdowns, Vitality, Sex & Intimacy,
Commitment, Inventing Oneself, Living Passionately
- Introduction to the Forum Leaders Program, Leadership Conference
- Communications Course I & II
||Harvard University: Extension School - several courses
- Software Quality Control
- Probability & Statistics
||Other - various dates
- Information Mapping
- Project Management
- Managing Change
- Migrating to FileMaker 7